Return and Refund policy
We make every effort to ensure that your hamper and its contents reach you in pristine condition. We aim to ensure you are 100% satisfied with your purchase and if this is not the case we have fallen short of our own expectations. As your satisfaction is central to what we do we are confident that you will be happy with your order however, in the unlikely event that you are not 100% satisfied or we have made an error the following simple returns policy has been put in place.
If you change your mind and wish to cancel your order up to 24 hours prior to the expected dispatch date, you can do this without penalty. In such instances a full refund will be debited back to the card the order was place on. We will not charge any administration fee or restocking fee.
In the unlikely event that you are not 100% happy with your hamper on delivery, please contact us immediately to arrange a return. If the return is the result of a fault or issue with the goods sent out, provided the full hamper is returned in its original condition within 24 hours of receipt, we will refund the full price paid for the hamper along with any postage paid. If the hamper is being returned through no fault on the part of Hello Cornwall, we can provide a refund for the hamper less any delivery charge paid however, any fresh produce included in the hamper cannot be credited and the cost of which will be deducted from any refund given. To arrange a hamper return, please contact our customer service team on 01637 859153 who will arrange a returns authorisation and advise you on the returns postage.
It is your responsibility to ensure that suitable measures are taken to accept delivery. The courier will make only 2 attempts before returning the parcel to us. If you are not available to accept delivery at the chosen address on the date and time provided by the courier for any reason, you should contact the courier and arrange a suitable re-delivery slot or alternative delivery destination. Failing this you can arrange for the courier to delivery your parcel to a neighbour, leave the parcel in a safe place specified by you (at your risk), or upgrade your delivery to a timed or weekend delivery slot.
In the circumstances above the customer may request for the goods to be re-sent. This is at the customers expense and will incur the standard delivery charge. The original hamper products will be resent without any substitution.